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Coldwell Banker Mid-America

Agent Concierge Job Description

Position Description:
This position is the first point of contact for our agents and their clients. Responsible for assisting the Branch Manager in many aspects of the day-to-day management of the office. Empowered to engage with the sales associates to create an office culture loyal to and excited about the Coldwell Banker brand. Expected to lead by demonstrating our company values with an emphasis on creating a culture that supports a high-level of customer service, collaboration and retention through proactive communication and professional conduct.

Position Responsibilities:
●    Agent Retention
○    Communicate daily with agents and clients in a positive and professional manner
○    Assist manager with agent onboarding of both new and crossover agents
○    Provide new agent orientation of office operations, copier, phone system, floor duty, etc.
○    Engage with agents to provide education/training on CB systems, tools, and ancillary services
○    Assist manager by participating in sales meetings including note taking and dissemination
○    Organize and promote events to be held at the office
○    Participate in company-sponsored events during business hours

●    Transaction Management
○    Enter data into the transaction management system, MLS and other systems
○    Review paperwork prepared by licensees for compliance purposes to ensure all necessary documents are included and complete
○    Deposit commission and earnest money checks, upload supporting documentation and communicate with the accounting department in a timely manner

●    Operations
○    Perform receptionist and administrative duties: answering phones, greeting clients, distributing mail, ordering office supplies
○    Create and maintain the professional physical appearance of the office
○    Maintain the office equipment, request service from vendors as needed
○    Other duties as assigned

Position Requirements:
●    Minimum of two years experience in a customer service role; real estate industry experience a plus
●    Active State of Iowa real estate salesperson license or willingness to obtain within 12 months
●    Possess a positive attitude, integrity and passion for providing excellent customer service
●    Ability to multi-task with a high degree of detail orientation
●    Strong working knowledge of Microsoft Office or Google Suite applications
●    Driven and assertive individual who enjoys being the go-to person in a fast-paced office environment

Coldwell Banker Mid-America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics.

NuCara Pharmacy:

NuCara in Pleasant Hill is looking for a part-time delivery driver.  Deliveries are Monday through Friday in the afternoon/early evening and can vary by day/week.  Mostly local deliveries, but they also deliver to group homes throughout the metro area.  Average of 8-10 hours per week.  You'll be sharing the position with at least one other driver.  Stop by or call the pharmacy (515-264-1503) for details!  

Prairie Meadows Racetrack and Casino:

Prairie Meadows has a variety of job openings available.  Check out their career page for more information.


Heartland Roofing, Siding, and Solar:

Heartland Roofing, Siding, and Solar has openings for a variety of jobs. Check out their career page for more information.

Elder Corporation:

Elder Corporation is looking to fill a variety of positions.  Click the link provided to see what open positions they have available.

Bankers Trust

Bankers Trust has the following positions open:

Cash Vault Teller-

Accurately and timely processing of very large incoming customer deposits, including banks, branches and the Federal Reserve. Accurately and timely shipping of cash to customers, including banks, branches and the Federal Reserve.

Commercial Loan Documentation Specialist-

Analyze loan requests for unsecured and asset secured commercial loans, SBA and SWAP loans and prepare complete loan document packages in an accurate and timely manner.

Consumer Services Representative (Teller)-

Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.

Epayments specialist-

The ePayments Specialist I provides support to the E-Payments team of the Electronic Banking Department.

Relationship Banker-

Ensures customer needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfill the customer’s immediate and future financial needs.

All positions can be found and applied to using the link below.

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